Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 75

Warning: Memcache::get() [memcache.get]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 71

Warning: Memcache::add() [memcache.add]: No servers added to memcache connection in /home/measured/public_html/libs/phpcache/drivers/phpcache.driver.memcached.class.php on line 65
Progressive Support Ticket - Feel cheated by insurance decision

Progressive Support Ticket

Feel cheated by insurance decision

Created By: longoc's Picture longoc Last Reply: longoc's Picture longoc
Priority Level: [Medium] Status: [Open]
Created: 8 years ago Last Updated: 8 years ago
Department: N/A Replies: 0

I am writing to express my frustration with the Progressive auto insurance company-claims department and customer service and the at-fault determination that was made. On Jan. 15, I swerved to avoid hitting a deer. In CT, there has been over 2 ft. of snow and the roads were narrow and there was less than normal space on this road to drive. As I was driving, a deer popped out and ran across my vehicle. I swerved slightly to the right to avoid the deer and hit part of a snow bank on the right side of the road, damaging the passenger side of my front bumper and fog light. I called Progressive to report the accident and spoke with Victoria. After describing what happened, she told me I was at-fault and explained reasons why that I didn’t agree on. The claim was then transferred to Gina Paniccia and Kristen of Progressive in Milford, CT (203) 301-6019. They were not helpful. Gina stated that I hit a stationary object (snow) and classifying as at-fault. I told her that I swerved right instinctively due to the fact that I did not want to endanger drivers on the other side of the road. The swerve was so slight that if there were no snow, I wouldn’t have went off the “road”. Both Gina and Kristen did not assist me in any way. The employees were very rude and snotty in speaking to me. I immediately asked for their supervisor’s name and Gina directed me to Claims Manager, Rich Oulundsen. Mr. Oulundsen said he would review and get back to me. He was not prompt in replying to my concern. I felt that I wasn’t a priority. When he finally called me, no compromise was made. He sided with his employees that I was at-fault. I was hoping for Progressive to make an exception due to the extenuating circumstances of this situation. I feel that I did the right thing in order to protect the safety of others as well as for the animal. I felt I had a valid argument and I feel that Progressive pushed me aside in not directly dealing with the issue and concerns as a customer and did not attempt any compromise.


CONTACT THIS BUSINESS

Read the replies to this ticket Read the replies to this ticket
Write a review about !
Create a support ticket for !
Watch videos
More Progressive Reviews and Complaints More Progressive reviews, complaints, compliments and support tickets
BUSINESSES REPLY HERE

Claim this company Business owners and employees: Register for free and claim your company
Respond to this ticket Companies: Respond to this ticket
Link to MeasuredUp Get the Free Customer Service Excellence icon for your site
Take the pledge Click here to take the pledge




Share This Ticket

Bookmark/Share this review
Tweet this   Digg   Facebook   StumbleUpon   del.icio.us   Google

Ticket Replies

There are no replies yet.
Post a reply for this ticket

login with Facebook and share your reviews

Warning: Do not post sensitive or secret information such as your credit
card number here.

More Progressive reviews and tickets

Similar reviews and tickets


[Top]

Bookmark/Share this page

This page is under construction.
It will be up and running soon with new features to make you smile more.
Thanks,
The MeasuredUp Team